Placing an order is simple:

1. Browse our catalog and select the desired products.
2. Click "Add to Cart".
3. Proceed to checkout by entering your personal data and choosing the payment method.
4. Confirm your order. You will receive a confirmation email with all the details.
5. Once the order has been shipped, you will be given the tracking number to follow its progress.

We accept the following payment methods:

• Credit/debit cards (Visa, Mastercard, American Express)
• Klarna installment payment
• Cash on delivery (payment on delivery with an additional cost)
• Bank transfer

Shipping times vary depending on the destination:

• Italy : 1-3 working days.
• Islands : 2-5 working days.
  We offer free shipping on orders over €79.90.
• Shipping throughout Europe at a fixed cost of €12.00

Yes, once your order has been shipped, you will receive an email with a link to track your shipment. You can check the status of your package at any time.

We accept returns within 14 days of delivery of the product, provided that:

• The product has not been opened or used.
• The packaging is intact and undamaged.

To start a return procedure, contact our Customer Service by sending an email to: servizioclienti@trepiprofumerie.com .

Yes, all products sold on Tre Pi Profumerie are original, authentic and purchased directly from official distributors.

During checkout, enter your discount code in the appropriate field and click "Apply". The discount will be automatically calculated on the total.

If you wish to change or cancel an order, please contact our Customer Service promptly. Orders that have already been shipped cannot be changed or canceled.

Yes, you can add gift wrapping to your order by selecting the option during checkout. You can also include a personalized message.

You can contact our support team:

• Email : customerservice@trepiprofumerie.com
• Telephone : 0823838002 (active from Monday to Friday, 9:00 - 18:00)
• Whatsapp : 3758598760

Yes, our site uses the most advanced security protocols to ensure secure transactions and the privacy of your data.

Yes, we include free samples with every order, subject to availability.

Yes, with our loyalty program you earn points with every purchase. Points can be used to obtain discounts on future orders. Register on our site to discover all the benefits!

In case of damaged product, contact us immediately by sending a photo of the product and the order number to servizioclienti@trepiprofumerie.com . We will send you a replacement product or refund you.

Yes, you can make a purchase as a guest. However, by registering you will have access to exclusive benefits, such as order tracking and the loyalty program.

By subscribing to our newsletter, you will receive:

• Exclusive offers and promotions.
• Early access to sales.
• Notifications about new collections and products.
• Personalized fragrance and beauty advice.

Yes, you can request an invoice during the checkout process by selecting the appropriate option and entering your billing information.

Yes, we offer digital gift cards in various amounts. You can give them to friends or family for special occasions. The gift card will be emailed to the recipient with a personalized message.

Yes, we offer special conditions for industry professionals and corporate purchases, hairdressers and beauticians. Contact us for more information and to receive a personalized offer.